Login at a glance
| Item | Details |
|---|---|
| Login details | Registered email address and password |
| Where | The casino website, in any desktop or mobile browser |
| Store app | None — use the browser or your home screen web app shortcut |
| Forgot password | Reset link sent to your registered email |
| Locked account | Contact live chat; usually resolved within minutes |
| Security | SSL encryption; codes on new devices; password manager recommended |
How to log in to Fair Go Casino
Logging in is the same on every device: open the casino website, tap Log In and enter the email and password you registered with. There is no separate mobile app, so if a shop listing or a pop-up offers a Fair Go download, treat it as suspicious and go back to the real site in your browser.
Open the Fair Go Casino site
Use the Log In button on this guide or your home screen shortcut. Check the address bar shows a padlock before you type anything.
Tap Log In
It sits at the top right on desktop and in the menu on mobile.
Enter your email and password
Use the email you registered with. Passwords are case-sensitive.
Complete any security check
If the casino sends a code by email or SMS, enter it. This happens on new devices or after a password reset.
You are in
The lobby loads with your balance at the top. Open the cashier to deposit or pick a pokie to play.
Common login problems and fixes
| Problem | Likely cause | Fix |
|---|---|---|
| Wrong password message | Typo, caps lock, or an old password | Retype carefully; use Forgot Password to reset via email |
| Email not recognised | Registered with a different address | Try other addresses you use; ask live chat to look up the account by name |
| Reset email never arrives | Spam filter or typo in the address | Check spam; wait five minutes; ask chat to resend or correct the email |
| Account locked | Too many failed attempts or a security flag | Wait fifteen minutes, or contact live chat with your name and email |
| Page will not load | Browser cache, outdated browser or a network block | Clear cache, update the browser, try another network or mobile data |
| Logged out repeatedly | Cookies blocked or private mode | Allow cookies for the casino site; avoid private/incognito windows |
| Self-excluded message | You activated a self-exclusion or cooling-off period | The account stays closed until the period ends; contact support only after that |
Resetting your password
Tap Forgot Password on the login form
It is under the password field.
Enter your registered email
Submit and watch your inbox, including spam.
Open the reset link
It expires after a short time, so use it promptly.
Create a new password
At least ten characters with a mix of letters, numbers and symbols. Do not reuse a password from another site.
Log in again
Update the saved password in your password manager while you are at it.
Security tips
Unique password
Use a password manager and never reuse the casino password elsewhere.
Check the padlock
Only enter your details on the real casino address over HTTPS. Bookmark it.
Lock your phone
If you use a home screen shortcut that stays logged in, make sure your phone has a passcode or biometrics.
Ignore login emails you did not request
Phishing messages copy casino branding. Go to the site directly instead of clicking links.
Do not share your account
Accounts are for one person. Sharing breaches the terms and puts your balance at risk.
Log out on shared devices
Public or family computers should never keep a casino session open.
Logging in on mobile
Mobile login is identical to desktop, only the button lives in the menu. Add the site to your home screen (see the mobile guide) and the shortcut opens straight to the lobby, keeping your session until you log out. If the shortcut ever shows a blank page, open the site in the browser once, log in, and relaunch the shortcut.
Still stuck? Live chat is open 24/7 and can confirm your account status in a couple of minutes. Have your registered email and date of birth ready.
Frequently asked questions
How do I log in to Fair Go Casino?
Open the casino site in your browser, tap Log In and enter your registered email and password. There is no store app; use the website or a home screen shortcut.
I forgot my password. What now?
Tap Forgot Password on the login form and follow the reset link sent to your email. Check spam if it does not arrive within a few minutes.
Why is my account locked?
Several failed attempts or a security flag can lock an account temporarily. Wait fifteen minutes or contact live chat to have it unlocked.
Can I log in from overseas?
Access depends on the laws of the country you are in and the casino's terms. Contact support before travelling if you plan to play.
Is it safe to stay logged in on my phone?
It is convenient, but only if your phone is locked with a passcode or biometrics. Log out if anyone else uses the device.
Why does the casino ask for a code when I log in?
Codes are sent when you log in from a new device or after a password reset. They protect the account and take a moment to enter.