Responsible gambling at a glance
| Item | Details |
|---|---|
| Minimum age | 18+ |
| Deposit limits | Daily, weekly or monthly caps set from the account page or via chat |
| Cooling-off | Short breaks from a day to several weeks |
| Self-exclusion | Longer closures, including permanent exclusion |
| Australian helpline | Gambling Help Online 1800 858 858 (24/7, free, confidential) |
| Crisis support | Lifeline 13 11 14 (24/7) |
| Our stance | Pokies are paid entertainment with a house edge; play only with money you can afford to lose |
Keeping pokies fun
Every pokie at Fair Go Casino is built with a house edge. Over time the games keep a few per cent of everything wagered, which is the price of the entertainment. Played that way, with a budget and a stopping point, online pokies are no different from a night at the movies or the footy. Trouble starts when the money stops being an entertainment budget and becomes something you need back.
The tools on this page exist to keep that line clear. We recommend every reader sets a deposit limit on the day they sign up, before the first spin, when it is easiest to be honest about the number.
Warning signs to watch for
- Spending more than you planned, or topping up after a limit is reached.
- Chasing losses with bigger bets or extra deposits to win money back.
- Playing to escape stress, boredom or low mood rather than for fun.
- Hiding how much you play or spend from family or friends.
- Borrowing money, or using money meant for bills, rent or food.
- Feeling restless or irritable when you try to cut back.
Two or more of these is a signal to take a break and talk to someone. The helplines below are free, confidential and available around the clock.
Tools available at Fair Go Casino
| Tool | What it does | How to set it |
|---|---|---|
| Deposit limit | Caps how much you can deposit per day, week or month | Account page or live chat; decreases apply immediately |
| Cooling-off period | Locks the account for a short break, typically 24 hours to a few weeks | Live chat or account page |
| Self-exclusion | Closes the account for a longer period or permanently; promotional emails stop | Live chat; confirm in writing via the support email listed on the casino site |
| Session reality checks | Reminders of time and spend during play, where offered | Account settings |
| Account history | Shows deposits, withdrawals and bets so you can see the real numbers | Account page |
How to set a deposit limit
Log in and open your account page
Look for Responsible Gaming, Limits or Account Settings in the menu.
Choose Deposit Limit
Pick a daily, weekly or monthly limit. Weekly suits most people.
Enter an amount you can afford to lose
Base it on your entertainment budget, not on what you hope to win back.
Confirm the limit
Decreases apply immediately. Increases usually have a cooling-off delay before they take effect.
Ask live chat if the option is missing
Support can set deposit limits, cooling-off periods and self-exclusion on your behalf.
Get help in Australia
Gambling Help Online
1800 858 858. Free, confidential support 24/7 by phone, plus online chat and email counselling at gamblinghelponline.org.au.
Lifeline
13 11 14. Crisis support and suicide prevention, 24 hours a day, every day.
Family and friends
Gambling Help Online also supports people worried about someone else's gambling. You do not have to be the one playing to call.
Bank-level blocks
Most Australian banks let you block gambling transactions on your card from the banking app. It is a quick, effective extra barrier.
Practical habits that work
- Decide the session budget before you log in, and deposit only that amount.
- Set a stake that gives you at least a hundred spins from that budget.
- Never gamble with money for rent, bills or family needs, and never on credit.
- Do not play when tired, upset or drinking.
- Take regular breaks and stop when a session stops being fun, win or lose.
- Treat any win as a bonus, and consider withdrawing part of it straight away.
Under-18s and account safety
Fair Go Casino is for adults only and verifies age through KYC before any withdrawal. If you share a device with younger family members, log out after each session, do not save your password in a shared browser and use your phone's passcode or biometrics. Parental control software on shared computers and phones can block gambling sites entirely.
This guide is written for adults. If you are under 18, please close this site.
Frequently asked questions
How do I set a deposit limit at Fair Go?
Open the account page, choose the deposit limit option and enter a daily, weekly or monthly amount. If you cannot find it, live chat can set it for you. Decreases apply immediately.
Can I self-exclude from Fair Go Casino?
Yes. Contact live chat and ask for self-exclusion, stating the period you want. The account is closed for that period and cannot be reopened early.
Who can I talk to about a gambling problem?
Gambling Help Online on 1800 858 858 is free, confidential and open 24/7. Lifeline on 13 11 14 is there for any crisis.
What is the minimum age to play?
18. The casino verifies age with photo ID during KYC, and accounts found to belong to minors are closed with winnings voided.
Can I block gambling on my bank card?
Most Australian banks offer a gambling block in their app or by calling them. It stops card payments to gambling merchants and adds a delay before it can be removed.